Support Engineers
Automated troubleshooting diagnoses common issues and suggests solutions, cutting resolution times. Predictive maintenance alerts agents to potential problems, while communication analysis accurately identifies and categorizes issues from customer interactions.
Customer Success Managers
Customer health monitoring predicts churn, enabling proactive engagement. Personalized recommendations and automated follow-ups, based on customer data and interactions, ensure tailored product usage suggestions and timely responses.
Managers
Comprehensive dashboards offer real-time data and visualizations for monitoring performance and satisfaction. Detailed KPI reports, trend analysis, and productivity optimization help enhance team efficiency and resource allocation.
Fueling Success, Enriching Experiences:
Harnessing AI-backed Solutions for Every Business
B2B
At Wolken ServiceDesk, we offer a suite of configurable tools designed to meet the unique needs of every enterprise. From our expansive, AI-enabled knowledge base to seamless enterprise integrations with third-party applications and round-the-clock backend support, we guarantee swift responses, practical solutions, and a personalised touch in every interaction.
B2C
Wolken ServiceDesk's omni-channel capability empowers your customers to connect with you seamlessly across various platforms, including WhatsApp, Facebook, Twitter, Email, Chat, End User Portal and Widgets. Through intelligent ticket routing based on customer preferences and complexity, we ensure a tailored support experience that not only meets but exceeds expectations.
Our Customer Service Solution Capabilities
Omnichannel Engagement
Seamlessly manage inquiries across email, chat, social media, and phone, all within a single platform. Ensure no query is overlooked and enhance customer satisfaction with consistent interactions using our customer support software.
AI-Powered Automation
Revolutionize processes with intelligent automation. AI efficiently routes tickets to the right agents, automates routine tasks, and optimizes workflows, freeing your team to focus on faster resolutions and better outcomes.
Comprehensive Case Management
Streamline case management with a powerful system designed to handle and resolve cases efficiently. Empower your team with productivity-boosting tools that enhance responsiveness, supported by our robust customer support software.
Self-Service and Knowledge Base
Enhance customer experience with 24/7 self-service options, including FAQs and knowledge articles. Reduce your support team's load while providing instant answers, leading to higher customer satisfaction and efficiency.
Industry-Specific Insights and Integrations
Customize your platform with industry-specific insights and seamlessly integrate with over 500+ applications. Enhance efficiency by connecting with your favorite tools, ensuring your customer support solution meets all your needs.
Flexible and Scalable Deployment
Experience a secure, scalable solution featuring pre-configured setups and advanced automation. Enjoy reduced total cost of ownership and optimal operational performance tailored to your growing business demands.
7000+
Agents Empowered
150K
Cases Resolved per month
Customer Story
Wolken’s case management system replaced Salesforce, enhancing efficiency and customer satisfaction, with robust data handling and the ability to integrate seamlessly with multiple platforms. Wolken's solution significantly improved customer & partner management, exceeded custom Service Level Objectives and achieved higher customer satisfaction.
CSM in Action
Watch our demo videos to see how Wolken can revolutionize your support operations.
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