We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.

Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.

We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.

We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they can resolve tickets at least 50% faster while keeping end users happy.