Your One-Stop Platform for Enterprise Processes

Streamline your service desk and customer support, enhance efficiency with our comprehensive platform, designed to bring all your enterprise processes together in one place.

Next-Gen IT Service Solutions for Enterprises

Wolken IT Service Management optimizes IT and non-IT processes like finance, legal, and compliance. Using AI and automation, our platform enhances productivity, streamlines workflows, and provides actionable insights.

Tailored CSM Solutions for Every Stakeholder

Wolken Customer Service Management is designed to meet the needs of every user, from customer service representatives to managers and executives. Experience a solution that empowers your entire team.

Enhanced AI Capabilities for ITSM and CSM

Wolken AI enhances our ITSM and CSM solutions with seamless integration, advanced automation, and intelligent insights. Elevate your experience by automating tasks, optimizing flows, and boosting efficiency across your enterprise.

Enterprise Service Management

Wolken Service Desk is a holistic platform tailored to streamline and enhance various operational processes across IT Service Management, Non-IT Operations, and HR Case Management. The platform offers an integrated Knowledge Base to support self-service and efficient resolution, along with robust SLA management to ensure timely and consistent service delivery.

Customer Service

Wolken customer support is a verstile solution designed to streamline and enhance the interactions between customers, support agents, customer success managers, managers, and customer service representatives. It offers a one-stop solution that ensures efficient communication, effective issue resolution, and proactive support management, ultimately driving customer satisfaction and operational success.

AI Co-Pilot

Empower your support team with an AI Co-Pilot that seamlessly integrates into your ITSM and CSM platforms. It provides real-time suggestions, automates tasks, and offers predictive insights for smarter decision-making. The AI Co-Pilot optimizes workflows, enabling your team to focus on complex issues, ensuring exceptional service and increased customer satisfaction.

Agent Assist

Enhance your ITSM and CSM ticketing platform with AI Agent Assist, designed to streamline and elevate agent performance. It offers key features like automated summarization for quicker understanding of ticket details, ticket reopen prediction to proactively prevent recurring issues, and sentiment analysis to gauge customer emotions and prioritize responses. With AI Agent Assist, your team can resolve tickets more efficiently and deliver a superior customer experience.

Harness the Versatility of our Platform

Workflow Builder

Optimize operations with our intuitive workflow builder. Automate tasks, define complex processes, and set up triggers and actions to boost efficiency.

Site Builder

Design and customize your interface with our intuitive site builder. Create a user-friendly environment that aligns with your brand and enhances user experience without extensive coding knowledge.

Build Integrations

Connect seamlessly with other systems through custom integrations. Sync data, automate tasks, and create a unified IT ecosystem with our APIs and webhooks.

Version Control

Track changes and manage updates effortlessly with built-in version control. Revert to previous versions and collaborate with ease.

Low-to-no-code platform

Build interfaces with minimal time and effort, empowering users to create functional and attractive solutions without extensive coding.

Dynamic Configuration

Our platform offers extensive customization options, enabling you to configure solutions that perfectly align with your business objectives.

Multilingual & Multi-Tenancy Support

Serve a global audience with multilingual support and manage multiple clients or departments with secure data separation.

Future-Ready Scalability & Security

Ensure performance and reliability as your business grows, with advanced security protocols meeting industry standards.

Intelligent Flow Automation

Utilize AI-driven automation to streamline flows, reducing manual intervention and enhancing operational efficiency.

Trusted by Leading Global Enterprises

Join top brands that trust Wolken to drive transformation and deliver exceptional results!

What Makes Wolken the Right Choice?

Embrace the Future of Intelligent Support

Personalized Interactions

Enhance engagement with bespoke responses and insights, boosting satisfaction and loyalty.

Operational Efficiency

Automate repetitive tasks and optimize workflows for significant efficiency gains and cost savings.

Maximize ROI

Achieve up to 70% cost savings and accelerate returns with our intuitive, low-to-no-code platform.

Superior User Experience

Transform interactions with our efficient interface, ensuring a smooth and dynamic journey for the users.

Commitment to Compliance and Security

We adhere to the highest security standards, including SOC 1 Type 2, SOC 2 Type 2 Plus (with STAR CSA), ensuring your data is protected. Additionally, Wolken is fully compliant with GDPR standards.

Soc 1 type 2
soc 2  type 2

Proven Success in Numbers

Don’t just take our word for it; these numbers and our customers speak volumes for us

50 Million+

Users Associated

Over 50 million users trust and rely on the Wolken Platform for their ServiceDesk needs

7 Million+

Tickets

Over 7 Million tickets handled by support analysts globally

15,000+

Agents

More than 15,000 agents rely on Wolken ServiceDesk to deliver outstanding support

60+

Countries

Wolken has been successfully deployed in over 60 plus countries globally

50 Million+

Users Associated

Over 50 million users trust and rely on the Wolken Platform for their ServiceDesk needs

7 Million+

Tickets

Over 7 Million tickets handled by support analysts globally

15,000+

Agents

More than 15,000 agents rely on Wolken ServiceDesk to deliver outstanding support

60+

Countries

Wolken has been successfully deployed in over 60 plus countries globally

A Sneak Peak into Wolken ServiceDesk

Keep everything at your fingertips

A Sneak Peak into Wolken ServiceDesk

Keep everything at your fingertips

Recognized for Excellence

High performer summer
ETDBW-Summer
UMLTR-Summer

What Our Customers Say

Hear from satisfied customers about the transformative impact of Wolken

Service Desk

We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.

Edmund

Edmund Jones

Head of AOD Customer Success Operations Broadcom Inc.

Service Desk

Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.

Balehosur

Yadu Balehosur

CEO of Robust Designs, Singapore

Service Desk

We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.

Anne Veen

Anne Veen

CEO InterExecs. World Class Interactions World Class Results

Service Desk

We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they can resolve tickets at least 50% faster while keeping end users happy.

Alwyn Reyes

Alwyn Reyes

Director of IT, Igloo

We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.

Edmund Jones

Head of AOD Customer Success Operations Broadcom Inc.

We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they can resolve tickets at least 50% faster while keeping end users happy.

Alwyn Reyes

Director of IT, Igloo

We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.

Anne Veen

CEO InterXec. World Class Interactions World Class Results

We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they can resolve tickets at least 50% faster while keeping end users happy.

Alwyn Reyes

Director of IT, Igloo

We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.

Edmund Jones

Head of AOD Customer Success Operations Broadcom Inc.

Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.

Yadu Balehosur

CEO of Robust Designs, Singapore

We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.

Anne Veen

CEO InterXec. World Class Interactions World Class Results

We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they can resolve tickets at least 50% faster while keeping end users happy.

Alwyn Reyes

Director of IT, Igloo

Explore the difference with Wolken

Join the future of intelligent service management

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