Videos

Unveil Wolken Customer Service: a versatile, cost-efficient solution. Utilize ServiceDesk to integrate multiple channels, enhance efficiency, and build enduring customer connections.Use our ServiceDesk to transform your enterprise and build customer relationships that stand the test of time and loyalty.

Wolken Customer ServiceDesk's CSAT module helps you keep improving and growing by attaining valuable feedback from your customers about things that matter to you.

With a multitude of ServiceDesk products saturating the market, what distinguishes us? Our ServiceDesk goes beyond mere channel integration, efficiency enhancement, and relationship building.

Wolken ServiceDesk’s knowledge base is your ticket to faster, real-time query resolution. Your agents can create, edit, and publish articles. Making your customers happy and your business more efficient.

Introducing Wolken’s Agentic AI, an intelligent solution that transforms customer service by automating ticket resolution and enhancing agent performance. With real-time insights and predictive suggestions, agents can resolve issues faster, improving both efficiency and customer satisfaction. Agentic AI streamlines workflows by automating repetitive tasks and intelligently routing tickets, freeing up teams to focus on high-value activities and delivering quicker, more accurate resolutions.

Experience smarter, more efficient support with Wolken’s Agentic AI.

Wolken Bot is your intelligent IT Service Management (ITSM) assistant. It's designed to streamline your IT service request management, providing faster assistance and helping your agents. Wolken Bot is an expert at finding information tailored to your specific IT service needs. It can provide detailed insights, perform actions, and keep you updated on important updates. Say goodbye to information overload and hello to streamlined efficiency with Wolken Bot.

Elevate your customer service with our innovative Summarize Feature! Designed to boost efficiency and clarity, this feature empowers your team to swiftly navigate through case details, expedite issue resolution, and enhance overall service delivery. Say goodbye to traditional time consuming processes and welcome a future where understanding case information is seamless and swift.

Wolken AI empowers your organization with cutting-edge AI solutions, revolutionizing the way you handle requests, make decisions, and enhance your operations on a single AI-powered platform.

Enhance ticket management with our Auto-Assignment feature. Automate ticket routing based on priority and team capacity for swift and accurate allocation, reducing manual effort and delays.

Develop and search multilingual knowledge base articles with Wolken, catering to diverse customer needs and enhancing self-service capabilities.

Revolutionize enterprise and customer Support with our Help Center! Say goodbye to long wait times and complex processes. Streamlined access, automated approvals, and save valuable time for users and your enterprise. Explore step-by-step guides, track recent queries, and empower users to submit new ones. Don't settle—escalate with one click. Help Center: More than a tool, a game-changer in support efficiency.

Dynamic views represent the integrated view of tickets from all channels. An agent can personalize the view by customizing the filtering conditions, selecting ticket attributes, and saving them for future reference. The view created can be shared with the team, cloned, and edited.

Create and manage comprehensive knowledge base articles with Wolken’s platform. Use FAQs, manuals, tutorials, and videos to ensure effective self-service.