If you want a ServiceDesk solution with intelligent automation, Omnichannel support, intuitive reports, and customer satisfaction but don't want to wait months to put it up, you've come to the right spot.

A built-in multilingual knowledge base that can be accessed by both your customers and agents is a feature of Wolken Care that aids in real-time query resolution. With the Wolken Care knowledge base module, you can quickly search, tag, and locate insightful content in Wolken's centralized repository.

‍

Wolken Care is the right platform for you if providing the best possible client experience is your top concern. With little to no coding, your customer service setup can be up and operating in no time. It happens all because of its intelligence, scalability, simplicity, and affordability.

Below, in the article, we have stated five features of Wolken that set it apart from other products in the industry. Have a look!

‍

1. Mobile App

‍

The first feature that sets it apart from others in the industry is the Mobile App. You can efficiently serve your clients anytime and anywhere with the help of the Wolken Mobile App. You can reach the agents as well as raise queries with a single tap from your phone. Additionally, view all the significant details of the question made by you on your mobile screen. Also, filter your cases by status, assignment, and priority. Not only this, but you can further save your time by searching directly with your Case ID and taking a glimpse of all case-related information.

‍

There are many other additional features of this Mobile App. Firstly, it includes comments on cases. In this, you can keep your clients updated on their queries 24/7. Also, you have access to the user profile. You can get customer details at your fingertips to deliver a better experience.

‍

2. Omnichannel Support 

‍

Omnichannel support is a type of customer connection that gives customers numerous ways to get in touch with a company for support. Businesses can respond to customer inquiries from live chat, traditional call centers, feedback sections, social media comments, email exchanges, and more because of the concept of omnichannel support. Thus, it is a model where many channels are combined. The omnichannel support platform gives users access to a single platform, enabling smooth channel switching. Additionally, this allows agents and consumers to swap channels with ease. Customers will therefore have a better overall customer experience and be satisfied with the company. Other benefits of it include:

‍

• Wider reach
• Increased profits
• Satisfied clients

‍

In short, with omnichannel support, you can stay connected with your clients anywhere, round the clock. Wolken sets itself apart in the industry as it offers the customers a high-end customer experience across channels such as telephony, email, widget, and social media. Additional features the omnichannel support includes are that you can respond to numerous queries at the same period. Also, duplication can be avoided. Further, it offers an integrated experience across all touchpoints.

‍

3. Automation

‍

In the corporate world, automation refers to handing off task completion from people to machines to reduce the need for manual labor. Automation makes corporate operations consistent, reliable, and error-free, and the time saved can be used for more important duties. Several benefits of automation include:

• Saves employee time
• Enhance productivity
• Reduces cost
• Minimizes errors
• It makes business processes more efficient
• Standardized processes
• Better customer experience 
• Clear records and compliance

‍

Automate and set reminders for all business processes to increase efficiency.

For better results, make sure your workflow is fully automated and digitalized. To standardize all of your operations, create a set of predetermined rules based on your business needs.

‍

With Wolken, you can customize each field and establish conditions to make it easier for cases to be automatically assigned to suitable agents based on people, teams, and how you manage your workflow.

‍

A backend scheduler that runs continuously for Wolken monitors the fulfillment of certain conditions. It makes the appropriate adjustments to the case status, assigning to a different agent and changing the priorities of the tickets raised.

‍

4. Real-Time Reporting

‍

With the help of Wolken ServiceDesk, you can effectively gather and analyze data in real time and produce reports that are useful to your company.

Identify your busiest channels, get real-time updates from your staff, and spot customer trending topics.

‍

Canned reports: You can use the functionality of canned messages to study your business process more thoroughly. Further, save time by using your predefined and saved attributes.

‍

Tree graph reports: You may evaluate data points at every level, from team level to brand level, with the aid of Wolken ServiceDesk Tree graph reports.

‍

Cubot: A business intelligence (BI) tool built on Wolken ServiceDesk that offers both online and offline comprehensive business insights to enable you to make better-informed decisions.

‍

5. Customer Satisfaction Module

‍

For a company to be successful over the long run, it must be customer-focused. Companies overtaken by the competition frequently neglect to recognize and concentrate on client needs. The sources of your value stream—the requirements of the customers your organization serves—are where customer focus reorients your company.

‍

The top management must be driven and show significant initiative to focus on the customer. Workflow and processes should be created to offer the consumer the most value in the most effective way feasible. Customer feedback must be taken seriously and used to act upon to improve a firm constantly. The company needs to promote a culture of client focus and organize its operations around it.

‍

Following this, the CSAT module from Wolken assists you in growing and improving by obtaining insightful client input on important issues.

‍

The brilliant Customer Satisfaction module from Wolken ServiceDesk includes a library of predefined questions and may be customized to meet the needs of your company.

‍

To guarantee that you collect all relevant feedback from your consumers, trigger your survey for any customer and all scenarios whenever it is most appropriate. View the responses recorded from your customers, and act on the results.

‍

So, these were the top five features of Wolken that set it apart from other products in the industry. Further, you can use the services of Wolken to grow your business!

‍