IT professionals can use service desk software's features to manage incoming requests, interact with team members on technical issues, and develop unique reports to monitor ticket resolution times or agent performance. Software for service desks facilitates more effective and efficient teamwork, which raises customer satisfaction.

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Two categories of service desk software exist:

• Help desk software for IT service management (ITSM): It is focused on reducing response and boosting customer satisfaction.

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• ITSM software is concentrated on tools like asset tracking, network monitoring, and project management to simplify behind-the-scenes IT operations.

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Both software can be helpful for IT teams, but since they overlap in many functional areas, you only need one. So to avoid paying for capabilities you don't require, it's crucial to establish your goals for customer service with IT administration to pick the appropriate software.

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10 service desk applications are discussed below:

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1. Wolken IT Service Desk Tool

You can handle internal issues swiftly and stay on top of your business operations using Wolken's IT service desk tool. Wolken's specialized modules for various IT processes and the path to your company's greatest efficiency. A user-friendly service desk tool that makes departmental communication easier. It's common to hear IT teams complain about how difficult it is to adapt and respond to new requirements due to the rigidity of the outdated IT service desk tools they still use. 

Through the development of exceptional products that have become industry standards for customer service management software, Wolken has upheld this aim. With a comprehensive feature set and simplicity of implementation, Wolken customer service software gives you the advantage in the cutthroat industry. 

Moreover, excellent customer service is provided by the Wolken service desk application, which has a user-friendly interface and customizable architecture. You may get both smarts and speed using the Wolken service desk application.

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2. Zendesk

It functions as a complete service desk software, even if you may only be familiar with it as a powerful help desk solution. Furthermore, Zendesk takes delight in denying any ITIL compliance. 

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We are ITIL natives; thus, it goes without saying that we would never consider developing a service desk management system that did not give service teams the freedom to follow ITIL principles.

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The service desk software from Zendesk unifies employee self-service portals and multi-channel ticketing in one location. Service representatives may connect with and assist their clients using Zendesk in various ways, including social media, live chat, email, phone, and more.

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3. Help Scout

Although the service desk software from Help Scout has a feature set sufficient for internal support teams with 500 agents or more, it is also used by smaller companies. Help Scout is a reliable service desk solution since it has all the capabilities you'd expect from a service desk, including native knowledge bases, sophisticated reporting, ticket management, and many integrations.

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You must utilize their website to submit a quote request for their Company plan, which is intended for big businesses. Additionally, Help Scout provides a discount to start-up businesses and organizations with a social or environmental mission.

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4. SysAid

It is a service desk, asset tracker, and ITSM system that is ITIL compliant. It comes with a comprehensive feature set for IT teams and, like ManageEngine, is offered tier-based solutions to accommodate groups of various sizes. They provide online workshops and training, and reviews indicate that they provide excellent customer service.

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Ticket management, asset management, change management, incident management, SLA management, and network monitoring are a few of its characteristics. The user interface appears archaic and challenging, and they don't have a mobile app.

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5. Salesforce

Salesforce may be known for its CRM, but they also provide a feature-rich service desk software solution. The Service Cloud will integrate smoothly with any other Salesforce solutions you may use if you already use Salesforce. 

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Although there isn't a free edition, you may try this service desk software out for free for a full 30 days to see whether it's the appropriate fit for your team.

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6. Spiceworks

The only free service desk on this list is Spiceworks. They provide the fundamental functions of a help desk in addition to IT features, including asset tracking, multi-site support, Active Directory, automated workflow rules, network monitoring, and IT administration. 

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As you work, advertisements will appear on the screen to support the software, allowing them to provide their service for free.

Spiceworks might be an excellent help desk for small businesses and entry-level teams switching from manual IT monitoring to software. Still, it indicates that IT teams quickly outgrow Spiceworks' fundamental functions.

7. Slack

The best service desk makes inventive use of tools your staff already uses. Slack is one of the most straightforward service desk technologies you can employ to support your implementation because of its adaptability. You can even utilize Slack to replace your service desk software with the correct apps, integrations, and workflows.

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But even if you don't go as far as replacing your service desk with Slack, you can still use it to manage tickets, coordinate conversations, answer inquiries automatically, document responses in your knowledge base, and more.

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You may either sample Slack for free with a few features or sign up for a free trial of one of their paying subscriptions to integrate it with your service desk.

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8. ServiceNow IT Service Management

Unquestionably an enterprise-focused platform, ServiceNow has all the tools your team will require to manage a successful service desk. You may retrieve a wide range of data, monitor asset depreciation, and integrate with remote desktop assistance software. 

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An on-premises plan is the only feature lacking from ServiceNow's feature set. However, it won't be a problem if you're happy with managed hosting.

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As you might anticipate, the complete feature set of ServiceNow also comes with a hefty price tag and a steep learning curve, especially for a small organization.

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9. Solarwinds Help Desk

SolarWinds Service Desk is the best option for service desk software created for IT departments. This product aids businesses in establishing IT governance and maintaining user satisfaction. 

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It helps IT Teams manage their inventory, spot compliance concerns, compile contract and licensing paperwork, and most importantly, deliver top-notch service.

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Any size business can use the SaaS-delivered SolarWinds service desk software. Automations, asset management, remote access, ticketing, knowledge base management, and more are all included. SolarWinds offers a 30-day free trial, after which their pricing for each technician begins at $19 per month.

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10. Rezo

Giving your staff better service is one thing, and the other is offering that fantastic service on a large scale. And that's where Rezo, an AI-powered automation platform, steps in. 

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To analyze service conversations and provide intelligent automation, Rezo interacts with your service desk software. Rezo can interface with any service channel you use, including voice, chat, WhatsApp, and email.

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Rezo is surprisingly simple to operate with its strength and intricacy. Even non-technical teams may create and manage their bots because of its no-code platform. Its website allows you to arrange a demo with one of its representatives.

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Conclusion

There are numerous help desks available, but each one is unique in its functionality and features to appeal.

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