Wolken Care is a self-service customer service desk designed to provide exceptional customer experiences. If you need a ServiceDesk solution with intelligent automation, Omnichannel support, and user-friendly reports but don't want to wait months for it to be set up, we've got you covered. An enterprise-class, cloud-native, self-service customer ServiceDesk curated for Customer Service Excellence in small and medium businesses. Keeping superior customer experience in mind, Wolken Care provides a hassle-free setup for your agents. Centralize your organization's knowledge with an IT enterprise knowledge base, streamlining information access and fostering collaboration among teams.

What Can Wolken Do For You?

Customer Service Desk for Enterprise

Wolken Customer ServiceDesk is a simple, scalable, and secure cloud-native customer service solution. Wolken ServiceDesk includes a plethora of plug-and-play features that will assist you with the following:

• Enhanced agent performance
• Customer satisfaction has increased.
• Shorter time to market
• TCO was reduced by up to 50%.

Features:

• Wolken ServiceDesk offers a variety of essential configurable for any enterprise - our pre-built enterprise integrations, knowledge base, and 24/7 backend support ensure not only quick responses but also satisfactory solutions personalized experience in each interaction.
• The omnichannel feature of Wolken ServiceDesk allows your customers to contact you via multiple touchpoints such as Facebook, WhatsApp, Twitter, Widget, E-mail, and so on and assists in providing a personalized experience through intelligent ticket routing based on customers and complexity.
• Respond, route, resolve, and analyze customer requests quickly with a platform that automatically categorizes and assigns them to the appropriate team. Wolken's expertise can be relied on to manage various cases, gather intelligence, and analyze data for guaranteed resolutions.

Offerings

• Knowledge Base

Wolken's centralized repository allows you to easily search, tag, and find insightful articles for quick resolutions.

• Enterprise Integration

Wolken ServiceDesk includes a number of pre-built enterprise application integrations.

• Automation

Establish predefined rules for your business processes to ensure flawless delivery.

• Omnichannel

Wolken ServiceDesk includes multiple channels for seamless customer interactions at any time and from any location.

• Reporting

Through intelligent insights and customizable dashboards, Wolken ServiceDesk enables effective operational reporting.

• Mobile App

Wolken Mobile App for Customers on the Go

• Platform Configurable

We offer one-click customization to help highlight the required metrics and provide visibility into the tickets that require immediate attention.

Using Wolken ServiceDesk, you can provide your customers with a personalized, fast, and flexible customer service experience.

Enterprise IT Service Management

Wolken has dedicated modules for various IT processes such as Change Management, Incident Management, Problem Management, and IT Asset Management.

Module Features:

• Incident Management

With AI-enabled processes, you can achieve greater transparency, faster response times, and higher agent efficiencies.

• Change Management

With our Change Request Management Solution, you can embrace constant evolution. Wolken allows for quick and easy changes to your IT framework.

• CMDB

Control your IT service structure by gaining a comprehensive view of your lifecycle events and sync CI changes to service request numbers as you build a more effective CMDB architecture.

• Problem Solving

Take problem-solving to the next level with a module that routes issues to a specialized agent and buckets similar occurrences, eliminates recurrences, and thus reduces the impact of incidents while rapidly providing data to your agents.

Wolken's dedicated modules like Change Management, Incident Management, Problem Management, and IT Asset Management are employed and combined with a multi-lingual knowledge base to ensure a rapid increase in productivity and employee satisfaction. ITIL Certified and Pink Verified, Wolken's IT Service Management also employ Cubot, a business intelligence tool for deep-dive analysis and increased efficacy. 

Enterprise HR Case Management

Wolken's HR Case Management System assists in quickly and seamlessly bridging the gap between employers and employees. Give your most valuable resources the assistance they require. The Case Management platform aids in all aspects of human resource management, from recruitment to retirement. Harness the power of centralized knowledge repositories with IT enterprise knowledge management software

Features:

Empower your most valuable assets and assist them in resolving multiple queries with the click of a button. Wolken Case Management Platform responds to all employee inquiries promptly and effectively.

• Employee onboarding
• Plans for medical and other insurance
• Requests for leave and approvals
• Bonus Ratings and Evaluations

What your company stands to gain:

• Automation

Productivity has increased as a result of fewer manual tasks.

• Accuracy

Human error has been reduced as a result of automated processes.

• Effective Tracking

More effectively monitor performance KPIs and other metrics.

• Cost Savings
• Increased agent productivity, lower operational costs, and no third-party backend support reduce total spending.

Employee satisfaction leads to increased organizational performance; this has been kept in mind when creating Wolken's HR Case Management System. With a customized, resourceful knowledge base for quicker query resolution, employees can easily submit questions with the click of a button.

Wolken Care

Wolken Care is a self-service helpdesk solution that enables your company to provide your customers with the best support and assistance by utilizing intelligent automation, omnichannel support, and user-friendly reports. This cloud-based application enables you to revolutionize your interactions with customers, provide faster and better resolutions, and stay informed about how well they are being assisted.

Features:

• Simple to Use, Secure by Design, and Scalable on Demand
• Ideal for small and medium-sized businesses.
• Wolken Care is completely user-configurable and requires little to no external assistance.
• Wolken Care has a "pay as you go" pricing model.
• Wolken Care includes a multilingual knowledge base that can be accessed by both your customers and agents and aids in real-time query resolution.
• Wolken Care knowledge base module allows you to easily search, tag, and find insightful articles in Wolken's centralized repository for quick resolutions.
• Wolken Widget to your website to make it easier for your customers to contact you. With the Wolken widget, you can add another prominent channel to your customer communication and elevate your customer experience to the next level.

Wolken Care empowers customers by providing a cloud-native assisted SaaS application that enables small and medium-sized businesses to provide nothing but the best to their customers. With Wolken Care, you can set up a world-class ServiceDesk solution for your customers in minutes and with minimal assistance.

Wolken Care's Influence

Best suited for small and medium-sized businesses, Wolken Care makes your support processes easier so you can focus on growing your business.

• The CEO/Impact CIO's on Business Growth and Satisfied Customers
• Increase customer delight and lower operational costs with a platform that requires little to no coding.
• Wolken Care validates excellent customer service with a "pay as you grow" policy that keeps your costs low because you only pay per agent per month.
• Our self-service platform ensures that you need as little assistance from Wolken as possible, lowering the cost of support.
• Get a 360-degree panoramic view of case status and team performance.
• Ensure that your customers can reach you at any time and through any channel.
• The unified view improves real-time case status, case priority, and agent load.
• Wolken Care's extensive knowledge base aids in faster resolution.
• Every day, the agent's impact is to provide better, faster, and more unified customer service.
• Agents have access to all case assets as well as detailed knowledge articles.
• Agents become more problem-centric than process-centric, resulting in successful meeting SLAs.
• Wolken care is completely customizable, with customizable, personalized views that can be shared with teams.

Customer satisfaction is guaranteed with Wolken Care. Wolken care is a self-service platform with a remarkably straightforward user interface. Our knowledge articles ensure an easy and quick resolution without the need for further investigation. Wolken care's automated response templates provide you with case status notifications and updates on a timely basis.

Wolken Characteristics

• Onboarding of Users
• Base of Knowledge
• Omnichannel
• Views that Change
• Automatic Assignment
• Business Procedures
• Templates for Responses
• Effective Reporting
• CSAT

Many service providers and organizations trust the Wolken ServiceDesk in over 60 countries. With our key features, you can unlock more efficient and tangible results, assisting you in continuing to improve and grow by obtaining valuable feedback from your customers on important issues.