Customer service software is widely available nowadays. Finding the finest support software is not a simple chore with such a wide selection to pick from. 

Below is the comparison of the Wolken ServiceDesk and the FreshDesk.

Wolken ServiceDesk:

A SaaS 2.0 cloud-native solution for customer support and enterprise service management is the Wolken service desk. It includes capabilities built to satisfy varied client requests, suitable SLAs, and a highly flexible platform. It is software that corporate users may use online that is easy to use and completely integrated with ITIL standards.

To assist you in managing all internal incidents, issues, and inquiries inside your company, Wolken Enterprise Service Desk is an integrated, cloud-based help desk solution. In order to promote a quicker, more efficient, and standardized flow of operations inside the company, it also aids in standardizing and automating internal business operation procedures.

With complete control over internal processes and organization provided by this internal help desk software, you can efficiently handle all incidents, service requests, change requests, and other requests across the whole company. 

To put it simply, Wolken Enterprise Service Desk enables you to handle all internal issues and concerns using a single platform.

More Information About Wolken ServiceDesk:

Through intelligent automation, omnichannel support, and clear reporting, Wolken Care is a ground-breaking self-service helpdesk solution that enables your company to offer your clients the greatest support and assistance. With the help of this cloud-based tool, you can completely change the way you communicate with your clients, provide quicker and better answers, and monitor how effectively they are being helped. To meet your business needs, you may build up instances and create unique workflows with Wolken Care, a completely adjustable self-service SaaS platform. The fact that the setting may be completed quickly and without any code illustrates the value of self-service.

Categories Involved:

• IT Management
• Help Desk
• MSP

Features:

• Workforce Management
• Automation
• Mobile App
• Customer Satisfaction Module
• Knowledge Base
• Omnichannel Support
• Real-Time Reporting
• SLA Management

Products Available:

• Wolken Care
• Enterprise Customer ServiceDesk
• Enterprise IT Service Management
• Enterprise HR Case Management

Basic Information on Prices:

For specifics on business pricing and other product information, get in touch with Wolken Software. You can also request a demo to determine whether the program is a great fit for your company.

Integration:

Numerous third-party extensions are available through Wolken Enterprise Service Desk, including VOIP solutions, network monitoring solutions, CRM systems, and others are listed below.

• Jira
• Gmail
• Facebook
• Twitter
• WhatsApp
• Slack
• Oracle
• Twilio
• Okta
• Workday
• Rally
• One-login
• Play Store
• Microsoft Azure AD
• SMS
• Knowlarity
• Box
• Zabbix
• Amazon S3

With enterprise service cloud for internal and external solutions implemented in the cloud or on-premise, Wolken service desk set out to assist contemporary enterprises in changing their connections with customers and workers.

Available Devices:

Wolken ServiceDesk is available to integrate with the below devices:

• Android
• iPhone
• Web-based
• Windows
• Linux
• iPad
• Mac

Offered Company Size:

The Wolken ServiceDesk offers services for both large and small businesses.

Types of Support Available:

 Wolken ServiceDesk offers the below types of support for their clients

• Email
• Phone
• Live Support
• Tickets

Awards and Recognition:

• Rising Star 2017 Award
• IBM Soft layer Award
• PinkVerify 2011 Processes
• Barclays Rise Award
• Great User Experience 2017 Award

Supported Domains:

All businesses that require internal or customer support can choose the Wolken service desk in their companies.

Language Support:

Wolken Desk supports the English language. 

Disadvantages:

• The support desk ticket management user interface is difficult.
• Being familiar with the system may need lengthy training due to its complexity.

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FreshDesk:

FreshDesk is a helpdesk platform that runs in the cloud and provides strong customer care solutions. 

Freshdesk assists with process automation and provides self-service choices, produces reports, and oversees SLAs. 

Additionally, it combines talks across various platforms and aids in problem-solving. They also provide various helpful services, including ticketing, collaboration, field service, automation, customer self-service, reporting, and multi-channel support.

More Information About FreshDesk:

With the help of the cloud-based customer support tool Freshdesk, you can assist consumers through phone, email, social media sites like Facebook and Twitter, as well as your own branded community.

Categories Involved:

• Customer Support
• Help Desk
• Ticketing System
• Customer Service
• Online Ticketing

Features:

• Offers real-time assistance remotely
• Automation routine works
• Deflect Common Customer Questions
• Gather Insights Effortlessly

Basic Information on Prices:

Freshdesk provides four pricing options and a free app for different business sizes. All plans include round-the-clock phone support and email support. You can sign up for a free trial of Freshdesk.

Integration:

Freshdesk provides out-of-the-box connectors with well-known business programs, including CRM programs, invoicing devices, and eCommerce programs. 

Google Apps, including Contacts, Analytics, Calendar, Drive, Hangouts, and Gmail, are intimately integrated with Freshdesk.

Numerous new features, such as scheduling customer conversations and attaching big files to requests, are made possible through these interfaces. 

Box, Dropbox, Campaign Monitor, Freshbooks, Jiira, LogMeIn, Slack, MailChimp, Shopify, Salesforce, Xero, SurveyMonkey, and Zapier are a few other connectors.

Available Devices:

Freshdesk is available to integrate with the below devices:

• Android
• iPhone
• Web-based
• Windows Mobile

Offered Company Size:

The Fresh ServiceDesk offers services for the following:

• Small business
• Large Enterprises
• Medium business
• Freelancers

Types of Support Available:

 Fresh ServiceDesk offers the below types of support for their clients

• Email
• Phone
• Live Support
• Training
• Tickets

Awards and Recognition:

• 2021 Gartner Magic Quadrant
• G2 Momentum Leader
• Finances Online 2022 Q1 Award
• Capterra Shortlist 2022

Supported Domains:

Suppliers of professional services, real estate, healthcare, and insurance are the domains that suit FreshDesk.

Language Support:

FreshDesk supports multiple language support, including Arabic, Chinese, Czech, Spanish, Dutch, English, Finnish, French, Italian, Japanese, Korean, Turkish, and many more. 

Disadvantages:

• The support staff occasionally gets confused since the ticket management system doesn't always show the team member's name.
• Users do not have a default ticket view; instead, this data is kept in cookies and is lost when cookies need to be deleted.
• Limitations while supporting intricate business scenarios.
• Less room is available for intricate customization.

Looking at the above comparisons, one can easily find that the Wolken service desk offers great customer satisfaction and customer experience. Also, the cons are very few compared to the FreshDesk. So, this is the right time to switch to the Wolken service desk for a better experience and greater availability of services.

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